Solutions
Video Banking is a great concept but if it doesn't transform your business then what's the point. Your business situation is unique and ultimately you'll want to engage with us to talk through how a uGenius solution can be tailored to meet your needs. To get your thinking started, check out some of the ways that a uGenius Remote Professional System can revolutionize your business.
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Platform Specialist Availability—Distributed Service Delivery
uGenius Video Banking technology can be used to load balance and extend platform specialist resources across multiple branches. Your Branches may not justify equally qualified onsite specialists, but the Remote Professional System allows you to provide one-on-one personal service to customers without investing in more onsite personnel.
Business Impact
- Small branches that offer access to professional services and normally only found in larger branches can increase their share of wallet and improve net income generation within the same branch footprint.
- Centralizing platform resources allows for instantaneous load balancing of labor between busy and slow branches improving efficiency and lowering labor costs by up to 50%.
- Centralizing platform resources removes the costs and management burden of hiring, training, and staffing these employees at each individual branch which lowers overall operating costs.
- Centralized staffing improves overall service consistency and quality.
Key Questions
- Do you have underperforming branches that could benefit from sharing platform resources with other branches?
- Do you have current or potential locations that could benefit from an increased focus on selling your broader set of financial services?
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Place Convenience—"Hub & Spoke" Retail Distribution
uGenius Video Banking technology can be leveraged to create multiple smaller branches with little or no onsite staff. These smaller branches can use the uGenius Remote Professional System to offer most of the services provided by larger branch locations.
Business Impact
- Video Banking solutions enable a reduction of in-branch staff and a reduction in the amount of square footage required for branch operations. This reduced branch footprint results in lower real estate, construction, and operating costs.
- Multiplying your number of service locations will build your brand and market visibility.
- These new locations will increase overall deposits and net income as the additional convenience attracts and retains customers and these customers increase their account activity.
Key Questions
- Are there target customers that you would like to reach with more convenient services and yet you cannot justify building a traditional branch to service their needs?
- Are there high traffic areas such as malls, grocery, universities, corporate offices, and transportation hubs in which you could leverage a small footprint Video Banking branch?
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Time Convenience—Extended Service Hours
uGenius video banking technology can be utilized in branch vestibules or other alternative branch environments to provide extended hour access to specialists in those locations where you cannot justify having in-branch staff during extended hours.
Business Impact
- Offering extended hours increases overall deposits and net income as the additional convenience grows and retains your customer base and these customers increase their account activity.
Key Questions
- If you could cost effectively and safely extend service hours in some or all of your branch locations, would your customers value this added convenience?
- Do you have either current or potential branch locations that could accommodate the placement of Remote Professional Stations in a vestibule or some other secure area?
