Solutions
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Revolutionizing Teller Transactions
The uGenius Personal Teller System is a video banking solution that leverages an innovative combination of video collaboration and remote transaction processing technology to connect your customers and tellers in a truly remote and yet highly personal two-way audio & video interaction environment.
The Personal Teller System allows you to staff tellers in a safe and centralized video based call center and provide personal transaction service to your customers up to 24 hours a day and 7 days a week. Your customers will access your tellers via a high-speed two way audio & video connection at uGenius Personal Teller enabled machines, which may be placed in a variety of branch and retail locations.
The uGenius Personal Teller System handles 95% of typical teller transactions including, cash and check deposits check cashing cash coin and check dispensing account payments and transfers new account and loan initiation and a variety of other service inquiries.
Staffing, training, and managing the teller function likely combine to be one of your largest budget items and require a great deal of time and energy week in and week out. At the same time, your tellers are your most consistent "face" to your customers and their role is critical in maintaining positive customer relationships.
The uGenius Personal Teller System allows you to maintain personal service delivery with your customers while improving the operational effectiveness of the teller function. By leveraging a centralized teller staff, teller labor can be reduced by up to 50% through load balancing teller resources across multiple uGenius Video Banking enabled branch locations.
