uGenius Video Banking Consulting Services

In addition to the uGenius hardware and software products, uGenius also provides a comprehensive set of video banking consulting, support, training, and installation services. The following is a list of the services offered by uGenius:

Video Banking Consulting

Helping a client plan and prepare for a video banking implementation and maximize their investment is an important service. uGenius Video Banking Consultants (VBC) are available both virtually and for special on-site visits. These consultants work hand-in-hand throughout an organization’s lifecycle of video banking deployments from pre-sales to lifecycle updates. The consultants are key in defining requirements and creating proposals for technical integration or custom development projects. The uGenius Video Banking Consultant serves as the technical point of contact for the client and works closely with the distribution partners’ sales teams.

uGenius Integration Services

One of the primary services of the uGenius video banking consulting services is core system integration. The uGenius Video Banking Consultant works with financial institutions and core processors to develop, integrate, install, test, and certify core integration connections using the uGenius Core Integration APIs. The uGenius Video Banking Consultant works to gather the requirements and engages with all of the parties to ensure a successful and predictable project.

uGenius Custom Development

In addition to integrating the uGenius Video Banking System with core processors, the uGenius Video Banking Consultant also works with clients to integrate other systems with custom integration files, reports, or settings.