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The uGenius Video Banking System is comprised of uGenius Video Banking enabled machines such as the uGenius Personal Teller Machine (PTM) or third party video banking machines which can be combined with ATM capability (VB/ATM), a uGenius Teller application either uGenius Teller Enterprise or uGenius TellerNow! and the uGenius Management Suite which includes the uGenius Server, Network Manager, and Video Call Center Dashboard. |
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Conduct business during normal retail hours. |
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Have greater access to more locations. |
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Engage in a personal, full-breadth conversation with a qualified product expert. |
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Transaction Initiation |
| The Teller uses a uGenius Teller application to control the Video Banking Machine and assists the customer with a variety of transactional services. The uGenius Teller Enterprise application is integrated with the financial institution's core processing platform and manages all transaction data processing between the uGenius System and the core platform. The uGenius TellerNow! application facilitates the same system functionality, however, it is a stand-alone application that is not integrated with the FI's core processing platform. |
Remote Transaction Control |
| The Teller uses a uGenius Teller application to control the Video Banking Machine and assists the customer with a variety of transactional services. The uGenius Teller Enterprise application is integrated with the financial institution's core processing platform and manages all transaction data processing between the uGenius System and the core platform. The uGenius TellerNow! application facilitates the same system functionality, however, it is a stand-alone application that is not integrated with the FI's core processing platform. |
Transaction Tracking |
| After the customer and teller complete a video banking session, a receipt is printed and the information associated with the transaction(s), including check images, digital signatures, and receipt images is captured in the uGenius Server database. This data is then retrievable via the uGenius Network Manager. In addition to viewing session data, the uGenius Network Manager can be used to set up and maintain system users, set call routing rules, distribute custom marketing messages to the video banking machines, remotely view machine status, and conduct many other system maintenance and reporting functions. Managers and executives can also track real-time video call center and teller performance using the uGenius Video Call Center Dashboard |
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