uGenius Server & Call Routing System
The uGenius Server & Call Routing System application manages the data and communication links between agents and customers.  The uGenius Call Routing System handles video call requests from video banking devices and routes these requests to various agents or video call centers depending on the routing rules defined in the application.  Once an agent accepts a video call, the uGenius Server application enables the agent to fully monitor and control the video banking device’s components such as the ID scanner, check scanner, cash dispenser, etc.  The uGenius Server also manages connectivity with a media server application to stream the audio and video communication between the agent and customer.

uGenius Network Manager
A secure web portal that provides reports and metrics regarding the customer sessions conducted with the uGenius Video Banking System allowing for easy audits. IT and technical staff can use the uGenius Network Manager to monitor device status and remotely diagnose or reset component errors. Executives and managers can use it to view call center productivity, system usage, and time-of-day metrics.

uGenius Video Call Center Dashboard
A dynamic and customizable application that can be used to monitor real time status of the uGenius Video Banking System. The application can be displayed on large monitors in a call center environment to easily communicate critical information or display status against call center goals.

uGenius Check 21 Engine
Software that provides the ability to capture electronic images of deposited checks and create an X9 or Check 21 compatible file that can be sent to an electronic check processor or for use with an electronic proof of deposit and settlement process.

uGenius Core Integration API
Software that allows the  uGenius Video Banking System to be integrated with a financial institution’s core platform system.  Most core systems have existing interfaces that enable the functionality needed for the uGenius Video Banking System. The uGenius Core Integration API for each core system is developed by uGenius using standards or documentation provided by the core system vendor. uGenius uses standard web services-based communication protocols to ensure a seamless and robust integration.