North Peace 02-22-12
North Peace Savings Invests in New Technology to Support Enhanced Customer Service Offering
Read More…
American Banker 01-30-12
NCR Buys Stake in Video Tech Company uGenius
Read More…
Credit Union Times 11-15-11
American Heritage Federal Credit Union plans to deploy its fourth personal automated teller machine this week.
Read More…
BAI.org 10-24-11
Self Service: The Video Solution.
In an effort to reduce branch expenses, more credit unions and banks are experimenting with self-service video banking.
Read More…
CreditUnionsOnline.com 8-8-11
Video Banking: The Wave of the Credit Union Future.
Read More…
Recordonline.com 7-25-11
The Mid-Hudson Valley Federal Credit Union in the Town of Wallkill now features Personal Teller video terminals for customers.
Read More…
Gizmag.com 5-17-11
New ATM with integrated video conferencing lets customers talk live with a remote teller.
Read More…
TheFinancialBrand.com 5-25-11
With financial institutions everywhere struggling to define the role of their branches, some banks and credit unions believe they have found the bridge between technology and transactions: video tellers.
Read More…
Newsobserver.com 3-16-11
Coastal Federal Credit Union is breaking through the Sunday barrier. Beginning this weekend, the Raleigh financial institution is expanding its teller services to seven days a week.
Read More…
Bank Technology News 11-1-10
Self-Service (R)Evolution
Read More…
Deseret News 10-5-10
Gene Pranger awarded patent for video-banking system.
Read More…
CreditUnions.com 10-4-10
Modern teller technology helps one New York credit union improve member convenience and expand its footprint.
Read More…
ABABankingJournal 8-17-10
Video banking on the verge. Video banking may be a hit this time, thanks to better technology.
Read More…
News Talk 1010 Ontario 7-5-10
Dave Sherman C.O.O. and Executive VP of First Ontario Credit Union Explains how the Personal Teller System has helped his organization gain a competitive advantage in the market.
Listen Now...
thefinancialbrand.com 7-13-10
Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it.
Read More…
CUinsight 7-28-10
Mid-Hudson Valley Federal Credit Union will be expanding their exclusive 24/7 Personal Teller (PT) Service to 2 additional locations in Dutchess County, NY by August 2, 2010.
Read More…
The Globe and Mail 6-2-10
When was the last time your bank machine smiled at you?
Beginning next week, customers of FirstOntario Credit Union will be able to walk up to an ABM and speak face to face with a person who can not only dispense money, but can also talk to them about a loan or even listen to their complaints.
Read More…
Bank Systems & Technology 4-29-10
As banks try to reach elusive customers who are too busy or don't care to visit a branch, many institutions are
reinventing the ATM, adding functionality to the machines in an effort to deepen relationships with customers for whom the ATM is their primary point of contact with the bank.
Read More…
ATM Marketplace 1-19-10
UGenius has developed an assisted self-service solution called the Personal Teller System â€" a system that incorporates self-service financial transactions such as check and cash deposits with video-teller assistance.
Read More…
American Banker 2009
Bill Spearman, the president and chief executive of Mid-Hudson Valley Federal Credit Union, likes to tell a story about how earlier this year a member went to one of the credit union's automated teller machines at around 10 p.m. and was annoyed to find that his card didn't work.
Read More…
ATM Market Place.com 2009
UGenius live teller technology is offering banks and credit unions the ability to touch their customers and members at off-site locations as well as at teller-less branches. The company is demonstrating its technology at the BAI Retail Delivery Conference & Expo this week in Boston.
Read More…
RecordOnline.com 2009
Banks, like other industries, have competed for customers by offering increasingly sophisticated technology.
ATMs. Online banking. Account information on their hand-helds. (All of which increased customers' ability to check their balance at 3 a.m., but decreased their contact with actual human beings.)
Read More…
Boston Herald 2009
In the 1970s, the ATM revolutionized banking. Now, the PTM - personal teller machine - could be the next step in bringing banking into the 21st century, says the Utah-based company that created it.
Read More…
American Banker 2009
Is it an ATM or isn't it The machines installed at Coastal Federal Credit Union look like automated teller machines. But for the Raleigh financial company, these souped-up, smart ATMs don't just dispense cash; they are actually replacing tellers.
Read More…
The Oakland Press 2009
Community Choice Credit Union customers in Milford now have access to Personal Teller Machines (PTM). The first PTM was installed at the newly opened Farmington Hills headquarters branch in May.
Read More…
Bank Technology News 2009
Is it an ATM or isn't it? The personal teller machines installed at Coastal Federal Credit Union look familiar to anyone who has ever withdrawn money from an ATM. But for the Raleigh, NC-based institution, these souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches. "We don't perceive these as ATMs," says Larry Wilson, CEO of Coastal. "These are electronic tellers. It's a technology method of putting member customers in front of an employee without having them at the same location."
Read More…
mlive.com 2009
A southeast Michigan credit union is the first financial institution in the state to install souped-up ATMs that include a video link to a live teller in a move that officials hope will improve workflow efficiency.
Read More…
Freep.com 2009
Metro Detroit is one of the first markets in the country to get a new type of banking technology that's a cross between using an ATM and talking to a teller.
Read More…
Great Lakes IT Report 2009
Personalized service and the latest conveniences of technology have merged into a progressive new way of doing business at Community Choice Credit Union -- and it’s the first time this technology will be used in Michigan.
Read More…
CUNA 2009
Coastal FCU, Raleigh, N.C., has experienced a strong increase in the number of members using its Wakefield branch—especially in the text evenings—because of a new Express Teller system.
Read More…
The News & Observer 2009
Coastal Federal Credit Union is resuming its expansion efforts thanks to new technology that enables it to serve its members with fewer tellers.
Read More…
MyNC.com 2009
Focusing on the future of retail financial services, Coastal Federal Credit Union has introduced the Triangle to the next major advancement in the way it serves members. On May 7, Coastal hosted an open house event to showcase its recently upgraded Wakefield branch, featuring the new Express Teller system.
Read More…
Poughkeepsie Journal 2009
KINGSTON, N.Y.—New banking technology has combined the convenience of an ATM without eliminating human interaction. By using personal teller machines, or PTMs, at Mid-Hudson Valley Federal Credit Union's Rhineback and Kingston branches, customers can do most of their banking transactions around the clock, seven days a week.
Read More…
Credit Union Times 2009
KINGSTON, N.Y.—Mid-Hudson Valley Federal Credit Union is taking member service to a whole new level. In a collaborative effort, the credit union, partnering with Coastal Federal Credit Union and facilities design firm Gene Pranger-Creating Smarter Branches, is going beyond ATMs or remote teller systems by introducing members to the first uGenius personal teller machines that are available 24 hours a day, seven days a week.
Read More… |
