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The Globe and Mail
When was the last time your bank machine smiled at you?
Beginning next week, customers of FirstOntario Credit Union will be able to walk up to an ABM and speak face to face with a person who can not only dispense money, but can also talk to them about a loan or even listen to their complaints.
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Bank Systems & Technology
As banks try to reach elusive customers who are too busy or don't care to visit a branch, many institutions are
reinventing the ATM, adding functionality to the machines in an effort to deepen relationships with customers for whom the ATM is their primary point of contact with the bank.
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ATM Marketplace
UGenius has developed an assisted self-service solution called the Personal Teller System — a system that incorporates self-service financial transactions such as check and cash deposits with video-teller assistance.
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Bank Tech News
Customers may soon be talking to a screen at the branch - instead of a person. Improved technology and growing interest in cost cutting have prompted several financial institutions to install videoconferencing systems to serve customers, replacing tellers in some cases or providing immediate access to specialists who might be working at another location.
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American Banker
Bill Spearman, the president and chief executive of Mid-Hudson Valley Federal Credit Union, likes to tell a story about how earlier this year a member went to one of the credit union's automated teller machines at around 10 p.m. and was annoyed to find that his card didn't work.
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ATM Market Place.com
UGenius live teller technology is offering banks and credit unions the ability to touch their customers and members at off-site locations as well as at teller-less branches. The company is demonstrating its technology at the BAI Retail Delivery Conference & Expo this week in Boston.
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RecordOnline.com
Banks, like other industries, have competed for customers by offering increasingly sophisticated technology.
ATMs. Online banking. Account information on their hand-helds. (All of which increased customers' ability to check their balance at 3 a.m., but decreased their contact with actual human beings.)
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Boston Herald
In the 1970s, the ATM revolutionized banking. Now, the PTM - personal teller machine - could be the next step in bringing banking into the 21st century, says the Utah-based company that created it.
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NetworkWorld
This week, IDC Financial Insights was able to view an exciting blend of personalized teller service infused with today's technology. Mid Hudson Valley Federal Credit Union, nestled in Kingston, New York between the Hudson River and the Catskills was the host. Their solution - VIC, the Personal Teller. As they say, "Real Teller, Real Time, Any Time".
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American Banker
Is it an ATM or isn't it The machines installed at Coastal Federal Credit Union look like automated teller machines. But for the Raleigh financial company, these souped-up, smart ATMs don't just dispense cash; they are actually replacing tellers.
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The Oakland Press
Community Choice Credit Union customers in Milford now have access to Personal Teller Machines (PTM). The first PTM was installed at the newly opened Farmington Hills headquarters branch in May.
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Bank Technology News
Is it an ATM or isn't it? The personal teller machines installed at Coastal Federal Credit Union look familiar to anyone who has ever withdrawn money from an ATM. But for the Raleigh, NC-based institution, these souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches. "We don't perceive these as ATMs," says Larry Wilson, CEO of Coastal. "These are electronic tellers. It's a technology method of putting member customers in front of an employee without having them at the same location."
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mlive.com
A southeast Michigan credit union is the first financial institution in the state to install souped-up ATMs that include a video link to a live teller in a move that officials hope will improve workflow efficiency.
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Freep.com
Metro Detroit is one of the first markets in the country to get a new type of banking technology that's a cross between using an ATM and talking to a teller.
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Great Lakes IT Report
Personalized service and the latest conveniences of technology have merged into a progressive new way of doing business at Community Choice Credit Union -- and it’s the first time this technology will be used in Michigan.
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CUNA
Coastal FCU, Raleigh, N.C., has experienced a strong increase in the number of members using its Wakefield branch—especially in the text evenings—because of a new Express Teller system.
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The News & Observer
Coastal Federal Credit Union is resuming its expansion efforts thanks to new technology that enables it to serve its members with fewer tellers.
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MyNC.com
Focusing on the future of retail financial services, Coastal Federal Credit Union has introduced the Triangle to the next major advancement in the way it serves members. On May 7, Coastal hosted an open house event to showcase its recently upgraded Wakefield branch, featuring the new Express Teller system.
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Poughkeepsie Journal
KINGSTON, N.Y.—New banking technology has combined the convenience of an ATM without eliminating human interaction. By using personal teller machines, or PTMs, at Mid-Hudson Valley Federal Credit Union's Rhineback and Kingston branches, customers can do most of their banking transactions around the clock, seven days a week.
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Credit Union Times
KINGSTON, N.Y.—Mid-Hudson Valley Federal Credit Union is taking member service to a whole new level. In a collaborative effort, the credit union, partnering with Coastal Federal Credit Union and facilities design firm Gene Pranger-Creating Smarter Branches, is going beyond ATMs or remote teller systems by introducing members to the first uGenius personal teller machines that are available 24 hours a day, seven days a week.
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